After-sales service:
We’re here for you, always
At Loxin, we understand that excellent customer service is crucial for building trust and loyalty. That’s why we’re dedicated to providing personalized, reliable, and expert support at every step of the way. Our goal is to be there for you with continuous, responsive assistance, ensuring that your systems are always performing at their best.
How can we assist you?
We’re here to help whenever you need us.
Email: aftersales(at)loxin2002.com
Phone: +34 618 778 450
Centralized and comprehensive spare parts management
If you need information or quotes for spare parts, we’re here to assist. Our After-sales team will support all inquiries about components, including prices, delivery times, and availability. By reaching us, you’ll get everything you need through a single point of contact. We ensure correct identification and prompt delivery of spare parts.
Preventive maintenance
Regular maintenance is key to ensuring the availability and performance of your facilities, preventing unexpected downtime that can reduce productivity. Our experts carry out inspections according to the manufacturer’s protocol and deliver a report with results, conclusions, and recommendations to keep your system running at its expected performance.
Modifications and upgrades
To keep your equipment performing at its best, we offer upgrades and modifications that align with industry trends.
- Digitalization and Predictive Maintenance: We help you integrate the latest technologies.
- Obsolescence: We advise you on how to update your system by replacing obsolete components while minimizing the impact on availability.
Corrective maintenance (SAT)
When something goes wrong, you need a quick solution. Our Technical Assistance Service (SAT) is available to provide fast and effective support, whether on-site or remotely, to restore your system to full functionality.
Training
Maximize the value of your installation with tailored training designed to help you operate and maintain your system efficiently and safely. Training is available for operators, maintenance teams, and engineers. Together, we will define the course content and ensure a thorough understanding through hands-on sessions.
Support contracts
We offer flexible support contracts tailored to your specific needs, whether on-site or remote. Our technicians are available to address any issues or requests related to your installations. Together, we will create a support plan tailored to your reality, with response times, technician profiles, and contract duration that best fit your needs.
Feedback
Your feedback is vital to us. It allows us to refine our services and improve our products to better meet your needs. We’ve made it easy to share your thoughts, and we value your input to continuously enhance our processes.
Contact us
We’re here to help whenever you need us.
From spare parts to feedback, our After-sales Service is tailored to every stage of your installation.
Trust us for exceptional performance!